Provide initial problem, determination to standard application and assist end users to determine whether a problem is on hardware, software,database storage, or network connection (include microtic router and server).
Resolve technical problem or full request from end user
Forward unresolved problem or request to the proper channel of support by contacting the designated party or parties
Standby and support all event held by MarkPlus
Support problem and issue with mobile device
Requirement:
Candidate must possess at least Bachelor’s Degree in Computer Science/Information Technology or equivalent.
Able to work in a team as well as individual
Hard worker and responsible
Troubleshooting skills: Windows OS, Apple OS, Ms. Office, Hardware and software
Basic Networking Skill, Microtic Server Skill, Database Android, IOS.
Experience Streaming Media (OBS, Vmix, Resolume Arena)
Liaise with guests and clients about long-term securing contracts and making short-term reservations.
Go the extra mile to provide a memorable guest experienceâ¦
Constant desire to pick up new skills and keep abreast of the emerging technology.
Developing an application using tools or customize code based on Clientâ¦
Research and analyze competitor advertising links.
Recommend changes to website architecture, content, linking and other factors to improve SEO positions forâ¦
Ensures business is turned over properly and in a timely fashion for proper service delivery.
The position is accountable for proactively soliciting andâ¦