Regional Customer Support Agent (Jakarta)

Date Posted: Posted13 hari yang lalu

Salary:

Jakarta

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Job Description

ABOUT JANIO

Our platform will look to use AI and machine learning to enable real-time tracking, route optimisation, warehouse management, and dynamic forecasting — in order to build Southeast Asia's leading logistics network.

THE ROLE

The Regional Customer Agent (CSA) will play a huge role in making sure Janio runs a tight ship and nothing falls through the cracks. He or she will be responsible for coordinating between the Local CSR team, Local Operations team, and Local Network Partners.
The successful candidate will:

Identify and handle customer inquiries completely and accurately.
Resolve customer complaints and problems for customer satisfaction.
Use customer service skills to optimise the opportunity of each customer contact.
Educate customers about company products and services and direct them toward available resources for self-help.
Complete necessary documentation to manage customer complaints, issues, and solutions.
Schedule, assign, or act on any required follow up in accordance with Customer Support guidelines.
Enter customer data and other relevant information into the Customer Support database or other data as required.
Use technology tools as directed and within established guidelines.
Participate in individual and team training and meetings to ensure knowledge up-to-date.
Adhere to the work schedule as planned.

THE REQUIREMENTS

The maximum age for this position is 30 years old
Minimum holding a D3 degree.
A minimum of 1-2 years of experience as a Customer Support Agent/Representative
Familiar with the logistics/e-commerce world would be preferable.
Fluent in English (written and oral)
Willing to work on a shift.
Willing to be placed in Jakarta.

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Job Detail

Job Id

06720d4ea11ed390
Location

Jakarta
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female