IT Technician (Contract Position)

Date Posted: Posted28 hari yang lalu

Salary:

Batam

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Job Description

Main Duties & Responsibilities:
Serve as the first point of contact for clients and internal employees seeking technical assistance over the phone, email, or through the ticketing system.

Determine the best solution based on the issue and details provided by customers. Record the issue, details, and their resolution. Follow-up and update customer status and information.

Support ongoing Infrastructure projects as needed and troubleshoot issues escalated from other IT Technicians.

Knowledge & Skills:
The candidate must possess at least Bachelor Degree in Information Technology

At least 5 Year(s) of working experience in the similar role.

Experience in a customer facing IT or engeering related company

Familiarity and prior usage of Windows operating systems, MS Office applications, networking, PC hardware, wireless technology management, basic wiring, active directory, Help Desk management software, video conferencing, web-based applications, desktop imaging, remote support, VOIP phone systems, Skype for Business, and Desktop firewalls.

Excellent communications skills; Good English language both oral & written; Team & independent worker; Attention to details; Time Management; Ability to work with minimum supervision.

Note: The candidate must be fully COVID-19 Vaccinated (2 Doses) to apply for this position

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Job Detail

Job Id

1272e71098294a46
Location

Batam
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female