PC Support acts upon ticket created by Service Desk
PC Support provides incident and IMAC resolution of PC related problem on user site. This support includes problem resolution of PC operating system, settings, configuration, network connection and hardware failure
PC Support manages the install, move, add and change (IMAC) problem resolution of company non standard applications and manage the problem resolution process with application support company
PC Support provides incident and IMAC resolution of company stand alone and network printer
PC Support manages the problem resolution process of equipment not covered in this outsourcing arrangement (e.g. printers, projector, scanner) to third party vendor
PC Support checks for updated patches and latest anti virus definition file on every visit to user PC for incident resolution
PC Support deletes non-business related file and illegal file found on user PC
PC Support keep tracks and reports the usage of company PC and laptop spares
PC Support provides and maintains hardware and software inventory database which record computer name, location, user contact, user department, serial number, equipment specification and asset management status
PC Support can utilize on transportation and accommodation provides by company Jakarta office (Pabelokan island, rigs and barges)
PC Support can utilize company delivery services and warehouse to ship equipment and tools from one location another location within company operation area
Prior experience in consumer products, either through projects or full-time position is preferred.
Strong business acumen â ability to understand how variousâ¦
We also take the time to understand our merchant-partners daily concerns and experiences in order to cater our services to resolve any hurdles and expand theirâ¦
