Will deliver excellent customer service and manage the needs of our customers
Analyse data and statistics to isolate and identify areas of improvement
Continuously identify work process improvements
Take responsilbility for regular updates of the effectiveness of these plans in order to improve quality service and adapt all communication plans to reflect the changing needs of target audiences
Requirements
S1 any major, from reputable university
Proficient in Ms. Office (Advanced in Excel & Power Point)
Experience in data analytic and reporting (related to Customer Experience)
Strong logical and analytical thinking
Excellent communication skills
Knowledge of a variety of survey design and research methods