Baru Concierge Executive

Date Posted: 6 hari yang lalu
Salary:
Mandarin Oriental Hotel Group
Jakarta
Apply Now Whatsapp to Friend Save This Job

Job Description

Position: Concierge Executive

Job no: 525265

Employment type Full time

Property / Office: Mandarin Oriental, Jakarta

Location: Jakarta, Indonesia

Department: Front Office, Non-Management (Entry)

Duties and Responsibilities

To consistently achieve the service and product delivery standards with a high degree of client care and service at all times.

To demonstrate a pride in workplace and a high-level commitment.

Support company’s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.

Provide excellent service at all time to all of our guest.

Assist Guest courteously and efficiently

Creates special conversations with guests, which identifies personal preferences in order to record in each guest’s profile history

Is knowledgeable of all in-house and arriving guests.

Is aware of all airport pick up and tracks and informs team where necessary

Is aware of all daily events and functions in the hotel.

Well groomed, maintain appropriate standards to Discipline, Hygiene, Appearance, Posture and Attitude

Maintains congenial relationship within Front Office Department as well as other departments in the hotel

Deliver courteous services to guests, respond promptly and tactfully to guest complaints, requests and inquiries at all times

Always address guests by name appropriately

To be familiar with all with all hotel facilities and services. Actively sell the in-house facilities and services to guests

Ensures that all Transfer for Departure and Arrival are properly administrated, Cars are ready and at the guest disposal at the correct time

To adhere the policies, procedures by the Learning and Development Department or the Department’s Manager

To carry out any other duties and responsibility related to the job assign Head Concierge or Front Office Manager that may consider suitable to the skills of the individual and necessary to the success of the hotel

Initiate contact with guests entering the hotel

. Approach guests needing assistance

Be familiar with the entire room product including IT&T equipment

Deliver messages, packages and facsimiles within 10 minutes of receipt

Actively listen and communicate specific guest request accurately to the Porter, Reception and PBX colleagues to ensure complete follow up

Recording all luggage in and out and ensures that it is delivered in correct time

Offer guest an attentive firewall, which will not end until the vehicle, (Lilo, taxi) has pulled away from the curb

Maintain cleanliness of luggage store room

Daily inventory off all luggage in store room

Organize the delivery or pick up of items outside the hotel as required by guest

Ensure the correct amount of newspaper are being ordered

Handling of email correspondence and any specific arrangement guests may have

Requirements :
2 years Concierge experience in a luxury hotel in Jakarta.

Being a member of Clefs d’Or would be an advantage.

Able to communicate written and spoken English and Indonesian.

Excellent overall communication skills.

Outgoing and enthusiastic personality.

Able to multi-task and work under pressure.

The ability to work well in a team environment.

Able to stand for extended periods of time.

Must be professional and possess excellent presentation, organization, and effective time management skills.

Must have very strong knowledge of the restaurants, bars, nightclubs, theatres and attractions in Jakarta.

Flexible schedules and working hours; willingness to work weekends & holidays required.

Knowledge of computers and systems, preferably Springer Miller Systems and InfoGenesis.

Successful problem-solving skills.

Excellent leadership skills and ability to motivate his/her team.

Excellent overall proactive communication skills.

Possess high degree of stamina, agility and flexibility.

Ability to maintain a high degree of confidentiality.

Outgoing and enthusiastic personality.

Advertised: 11 Oct 2021 SE Asia Standard Time
Applications close: 30 Nov 2021 SE Asia Standard Time

Related Jobs

Job Detail

  • Job Id
    2067090c54ac49f4
  • Location
    Jakarta
  • Company
    Mandarin Oriental Hotel Group
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Mandarin Oriental Hotel Group

Sponsored by

https://www.halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.id . All Rights Reserved.