Merchant Experience Associate

Date Posted: Posted12 hari yang lalu
Salary:
Grab
Jakarta
Apply Now Whatsapp to Friend Save This Job

Job Description

Job Description: Life at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. Get to know the team The Merchant Experience is a young/established/longstanding team responsible for ensuring onboarding and operational for Merchant is as seamless as possible. We make an impact by helping Merchant-partners digitize their business to their full potential. Our team is made up of creative, hungry, and curious individuals. If you are looking for collaborative and dynamic, then you should join our team! Get to know the role We are looking for a Merchant Experience Associate to support the Onboarding and Content Operation teams in improving the end-to-end Merchant onboarding process and post-onboarding. We believe a successful candidate has good stakeholders management skills and manages onboarding database and system, but if you believe you have what it takes then we’d love to hear from you either way. The Day-to-Day Activities
  • Support the data warehouse in identifying and revising reporting requirements
  • Drive and monitor Onboarding & Operation’s daily metrics and performance
  • Explore, analyze and aggregate data sets to provide actionable information
  • Create intuitive visualizations to convey these results to key stakeholders
  • Facilitate alignment meetings to ensure consistent understanding of guidelines and operational process in Merchant Onboarding
  • Continuously learn and update oneself on the latest product and process
  • Able to create queries and present data seamlessly to support the operations team’s daily monitoring process
The Must-Haves
  • You have Heart, Hunger, Honour and Humility
  • 2-3 years of work experience
  • Good understanding of Microsoft Office
  • You can manage operations with a bigger team
  • Great in English (both oral and written)
  • You have some working knowledge of SaaS
The Nice-to-Haves
  • Critical & Analytical thinking skills would be an advantage
  • SQL Language
Our Commitment We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers. About Grab Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries. Join us today to drive Southeast Asia forward, together.

Related Jobs

Job Detail

  • Job Id
    214f7f49e91c226d
  • Location
    Jakarta
  • Company
    Grab
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Grab

Sponsored by

https://www.halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.id . All Rights Reserved.