Customer Operations Team Leader (based in Jogja)

Date Posted: Posted30+ hari yang lalu

Salary:

Yogyakarta

Apply Now Whatsapp to Friend Save This Job

Job Description

Monitor BPO supervisors on the floor and ensure the tasks meet the target and standards.

Day-to-day agent performance review with BPO team leader, provide suggestions on improvement.

Bridging with Shopee related unit to execute additional processes such as banned/un-banned accounts.

Proactively resolve special cases by escalating to respective divisions accordingly.

Work closely with in-house team leaders to validate reports from BPO-side (invoice, performance, scorecard, incentive, etc) is in accordance with high accuracy and integrity.
Candidate must have by minimum Diploma's degree from reputable university.

Candidate must have 3-years experience prior in Customer Service (with background of leading small project/group) and 1-year as team leader. Preferably with experience of multi-interface; face-to-face, call, and email.

Candidate must have strong skills in communication, logical thinking, and problem-solving.

Candidate have good traits as a team leader, possess good & positive attitude, and high eagerness to learn.

Candidate should be fond working in English-speaking environment, preferably good in both verbal and written.

Related Jobs

Market Technology - Senior Business Analyst

Jakarta - Posted30+ hari yang lalu

Apply Now

Bachelorâs degree level in computer sciences, Information technology or other relevant discipline. This position has responsibility to lead operation technologyâ¦
id -

Apply Now
Staff Helpdesk

Medan - 30+ hari yang lalu

Apply Now

Pendidikan min. SMK/D3/S1 Jurusan Teknik Informatika atau Ilmu Komputer. Fresh graduate dipersilahkan untuk melamar. Mampu berbahasa Inggris minimal pasif.
Account Executive

Tangerang - Posted30+ hari yang lalu

Apply Now

Minimum Bachelor Degree in Information Technology, System Information, Management, Business, Economy, or equivalent. Promote company product and services.
id -

Apply Now

Job Detail

Job Id

23c4e86ddda22ec3
Location

Yogyakarta
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female