Ubud, Bali, IDN
Other
Position Overview
The Restaurant Ambassador is responsible for, but not limited to, the overall operations of the restaurant. To provide support to the team in ensuring that the highest standards of service are offered to our guests.
The Role
Guest Service
Taking reservations accurately where necessary while keeping track of guests preferences
Greeting and seating guests according to Capella Standards
Presenting the menu correctly to each guest
Taking orders from all guests in line with restaurant policy
Offering suggested up-selling based on outlet policy
Serving food and beverages according to Capella standards
Clearing plates and tables and ensuring general table maintenance throughout the meal
Presenting the bill
Ensuring guest satisfaction
Handling special requests from guests and VIPs
Handling guest complaints
Bidding guests farewell
Anticipating the guests' needs
Hygiene and Cleanliness
Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image
Ensure that the environment of the outlet is being maintained to Capella standards
Health and Safety
Be aware of, and comply with, safe working practises as laid down under FHLSS. This will include your awareness of any specific hazards at your work place
Be aware of, and comply with local and relevant Food Acts.
Wear any appropriate protective clothing provided by or recommended by the Hotel.
Report any defects in the building, plant or equipment according to the Hotel procedures.
Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.
Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.
Be aware of Fire safety plans
Adhere to Safe&Sound procedures regarding Health & safety
Adhere to Safe&Sound procedures regarding HACCP standards
Attend any training deemed appropriate by your Head of Department
Talent Profile
Qualifications:
Diploma of college or university preferably in Hotel/Hospitality Management
Skills Set:
Excellent interpersonal skills with personable character, good at cultivating strong guest relations
Very good command in spoken and written English
Have a keen interest in food and the culinary ambitions of the establishment.
Willing to work a flexible schedule and holidays.
Work in a safe, prudent and organized manner
Have an in-depth knowledge of food and preparation
Have a good knowledge of wine and beverages
Be able to relate to all levels of guests and management
Have the ability to handle multiple tasks at one time
Have excellent communication and organization skills
Be able to consistently delight and satisfy our guest
Have the ability to handle guest requests in a detailed manner
Reading, writing and oral proficiency in the English and local language
Professional appearance and demeanour at all times
Hotel Overview
Nestled in the lush forests of Bali, the tented camps of Capella Ubud reflect a unique balance of tranquility and adventure. Designed by architect Bill Bensley, the refined camp sets to elevate one's experience with Bali's untouched natural surroundings. It is, therefore, with great excitement for us to announce that Capella Ubud has been voted the No. 1 Hotel in the World in Travel + Leisure's 2020 World's Best Awards.
Job Type: Full-time
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