Troubleshoot any problem related to daily activity
Documenting Network & Voice Topology
Closing Ticket
Review existing/create new voice design
Tracking & Documenting IP Address
Support initiative and project based related to voice
Weekly Task
Support CR
Closing CR
Update initiative, task, and project status report
Supporting other team / Project task (if any): Assist new hardware delivery from vendor
Assist replacement any failure equipment in DC room with vendor
Assist review design on new project
Candidate must possess at least Diploma / Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
At least 3 years experience related to IT Network Engineer; minimum 2 years experience related to Project Banking Network Infrastructure (as an individual and/or a project team member).
Having knowledge on network infrastructure related to Cisco NAC/ISE.
Having knowledge on network infrastructure related to Cisco VG Router, Cisco Switch, Cisco SAFE network design.
Having knowledge on voice system related to Treasury Technology (IPC/BT), Routing Protocol, Telco design and devices.
Having knowledge on voice system related to Avaya, Cisco PABX, voice system related to Verint & Nice; Recording, and voice system related to Billing System.
Having experience on hands-on troubleshooting, escalation process, and problem closure report.
User service experience is must and experience related to NOC.
Having knowledge on network monitoring related to Solarwinds Application, network infrastructure related to Treasury Technology, BGP and OSPF Routing Protocol, and network infrastructure related to Sendquick, Infoblox, F5.
Preferably Staff (non-management & non-supervisor) specialized in IT/Computer - Network/System/Database Admin or equivalent.
Supervise and manage our service technician.
Maintainance area of customers.
Support performance service technician.
Good Communication and decision maker.
Handling exisiting customer dari proses pemesanan repeat sampai pemesanan new product.
Membuat report daily, weekly, monthly untuk pencapaian tim accountâ¦
Tanggung jawab dengan stock form service.
Bertanggung jawab mengontrol / opname stock barang service.
Mampu mengoprasikan computer (Ms.Office terutama Excell).