The individual is appointed to play roles in managing clients’ relationship related to Core Custody products and also becoming escalation point for Global Securities Operations (GSO) for any issue that require client’s involvement.
General responsibilities of the SeS RTM are:
Manage and service institutional foreign and domestic clients on core custody product ranges
Complete clients’ regular service reviews, due diligence questionnaires and visit.
Lead and manage Service Level Agreement (SLA) with clients and make any revision to the SLA whenever necessary.
Assisting the Accountable Client Officer (ACO) in performing KYC process to clients.
Working with market information officer to ensure timely update to clients on latest market developments and product initiatives.
Work closely with Sales and Product Management team when there is any new products or enhancements to the current services to client.
Work closely with Operations team within the bank (i.e. GSO, GMO, GCO and CLM) in managing services to clients.
Ensure compliance to all regulatory requirements related to custody processes in RTM and necessary. documentations in place.
Other duties as assigned.
Business minded individual who is a Client Focused, energetic and innovative, and mature in their business judgment
Self-confident and performance driven
Ability to articulate, formulate and deliver high quality presentations and communicate with client and all levels of management
Ability to work in co-operative manner with all stakeholders in the bank.
Good working knowledge of the securities / banking practices and regulations of Indonesia
Strong verbal and written communication skills in both English and Indonesian
Individuals with custody experience or with background in Custodian Bank is an advantage
Proven experience in client facing roles.
Fully conversant in both English and Indonesian, including written communication
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