Job Description

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?

Working at NTT

Boost your career with the Cloud Communications division of NTT Ltd., a leading global technology services company bringing together the expertise of leaders in the field including, NTT Communications and NTT Ltd. By joining us you will play a key role in a business which delivers world-class cloud communication solutions that enable a more digitally connected workspace with dynamic collaboration interactions for improved workforce efficiency, productivity, and engagement.

With exceptional opportunities in our many offices around the world, your talent will find a place to help our teams and develop quickly. In fact, we are a people company with strong core values & talented employees committed to our mission. In return, we do our best to make sure we give our people the recognition they deserve.

Together we do great things and build a global team that is agile, engaged and able to respond to the ever-changing digital world. Together, we enable the connected future.

NTT Cloud Communications is hiring a Senior Client Project Manager to join his Advanced Services team in Paris or Montpellier.

As a Senior Client Project Manager you will join the Advanced Services team to report directly to the Head of Project Management EMEA. At NTT Cloud Com, the Project Manager is involved during the sales cycle when needed to estimate the workloads and participate to the proposals wording. The Project Manager will be allocated to projects depending on availability, skills, and geographical location. Once the Project Manager is allocated, he will apply the NTT CC project management best practices in order to execute the project in a controlled manner.

This means to plan, execute, and finalize Collaboration and Unified Communications Services projects according to agreed deadlines and within budget and includes project planning and execution in coordination with the customer, acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan.

What you will do:

The Services to deliver are part of the NTT CC portfolio in particular: Audio, Web and Video conferencing solutions and Microsoft / Cisco UC solutions (including telephony).

• Deliver projects in time, quality, and budget
• Assure the customer satisfaction at the end of the project delivery
• Increase internal awareness related to Project Management added value
• Liaise efficiently with other departments (Sales, Products, Marketing, R&D, Operations, Finance) and third parties as applicable (Cisco, Microsoft and other local partners)

Manage Customer relationship during project

• Project Management
  • Define project scope, goals, plans including milestones and deliverables that supports the agreed business case
  • Define project organization, governance, and responsibility matrix
  • Build the project team and communicate project expectations to team members and stakeholders in a timely and clear fashion and continually manage project expectations with team members
  • Develop project plans and project associated documentation following best practices
  • Organize required workshops and follow-up meetings with internal and external stakeholders
  • Track project milestones and deliverables and deliver progress reports to key stakeholders
  • Track issues and risks and build appropriate contingency/mitigation plans and escalate when needed
  • Track project change requests, evaluate impacts and review plans
  • Assure that service acceptance activities are accomplished to allow invoicing
  • Drive project closer and lessons learned activities
• Relationships
  • Develop and maintain open, honest peer relationships with sales and presales
  • Develop and maintain open, honest relationships with customers and partners
  • Develop leadership and inspiring relationships with project stakeholders

• Commercial
  • Participate to presales when required to evaluate project costs, describe scope of works, support the sales team during customer presentations
  • Work within the bid process to ensure project related sign-off, if required
  • Capture customer change requests and identify up-selling opportunities during project delivery
• Core Skills
  • Time management - well organized and multi-task capacities
  • Leadership management – capability to motivate a group of people towards a same goal
  • Communication – capability to manage expectations and solve disputes or conflicts
  • Problem management – capability manage unexpected situations and proactively propose solutions
  • Detail oriented – capability of being meticulous and managing details impacts on the projects
• Additional skills
  • Technical – a good level of understanding of collaboration and unified communications platforms such as audio/web/video conferencing and Microsoft UC solutions including telephony
  • Technical – a good level of understanding of Enterprise IT environment and / or Carrier infrastructure
  • Tools – excellent knowledge of Excel, PowerPoint, Word, Visio and MS Project
  • Project management certifications : PMP, Prince 2, Agile

What you will bring :

• At least 5-10 years of previous experience in managing deployment of ICT projects with success
• BSc or Master in a relevant field: Engineering/ IT or Computer Science/ Business Administration, etc.
• In depth knowledge of Microsoft’s Unified Communications Solutions
• Experience with Voice Transformation, IP Telephony, Cloud PBX and VoIP
• Experience with On Premise, Hybrid and Full Cloud deployments
• Strong knowledge of Microsoft 365: Teams, SharePoint, Exchange, OneDrive, Azure AD
• Fluent English and French

About you :

• An analytical mind
• Negotiation skills with the ability to develop strong working relationships
• Commercial and business awareness
• Good communication skills – both written and verbal
• A keen eye for detail and desire to probe further into data
• Ability to stick to time constraints
• Demonstration of teamwork ethics

What we offer?

• A perfect place to learn and to grow within an international and rewarding environment
• Being part of an international group with more than 40,000 people in a diverse and dynamic workplace to deliver services in over 200 countries and regions!
• Permanent contract + Health Insurance + Tickets Restaurant
• Work from home policy
• NTT Cloud Communications Division has signed a policy of Diversity in order to encourage the integration of disabled people
• Based in Paris (XVII district) or Montpellier (Antigone)
• International environment – English is our business language.

Do you want to know more about us? Please visit our career web site : https://www.arkadin.com/fr-fr/career

What will make you a good fit for the role?

Join our growing global team and accelerate your career with us. Apply today.

Equal opportunity employer

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.