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Job Description

Date: Jul 24, 2022

Location: Jakarta

Company: PT Bank Danamon Indonesia Tbk

Job Purposes

Memastikan kualitas performa pelayanan yang diberikan di Hello Danamon telah sesuai dengan ekspektasi nasabah dan standar pelayanan yang ditetapkan, dengan cara penilaian atas rekaman(recording) percakapan nasabah untuk kategori permintaan informasi, permohonan sesuatu serta keluhan. Penilaian kualitas (call monitoring) ini juga digunakan untuk validasi dalam proses transaksi tertentu dan digunakan untuk analisa serta evaluasi atas kualitas pelayanan Hello Danamon.

Responsibilities

  • Berperan aktif dalam pencapaian target untuk menjadi The Best Bank in Service di Indonesia
  • Mendukung pencapaian target cross sell, service level, abandon Hello Danamon
  • Menjaga aktivitas pelayanan sesuai kebijakan dan prosedur (SOP) guna menghindari error rate dan risiko reputasi, operasional, keuangan
  • Memenuhi pemeriksaan terkait audit SKAI SQ & HD
  • Melakukan call monitoring dan validasi atas jumlah sampling recording guna memastikan kualitas pelayanan yang diberikan Hello Danamon kepada nasabah sudah sesuai standaryang telah ditetapkan
  • Memastikan kualitatif call monitoring dan pencapaian hasil B2B dalam bentuk scoring goals

General Qualification

Soft Competency

  • Attention to Detail
  • Motivasi tinggi, dicipline
  • Komunikasi yang baik
  • Analythical Thinking

Technical Competency

  • Pengetahuan Sales, Services Perbankan
  • Basic Service Quality Management

Education

S1 segala jurusan



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Job Detail

  • Job Id
    34fe3dfdfa4dc34f
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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