Troubleshooting and installation of PC/Laptop hardware
Troubleshooting and installation of Microsoft Windows Operating System (Windows 7, Windows 10)
Troubleshooting and installation of Microsoft Office applications (MS Office 2010 - 2019)
Troubleshooting and installation of Mac OS
Maintain documentation of Knowledge Base for support and resolution
Candidate must possess at least a Diploma, Bachelor's Degree in Computer Science or equivalent
Have internship or 1 year professionsl experience in IT Support, IT Infrastructure
Familiar with Mac OS and Mac/Apple devices (MacBook, iMac)
Discipline, not only a timely manner but can follow SOPs
Verify business requirements and functional specifications.
Map business requirements to functional requirements.
Have basic knowledge of the business process.