Customer Service Executive

Date Posted: Posted30+ hari yang lalu
Salary:
TotalEnergies
Jakarta
Apply Now Whatsapp to Friend Save This Job

Job Description

Logistics JAKARTA-MENARA(IDN) Indonesia

Job Description

  • Handle customer complaint.
  • Process order which distributor submitted by elub.
  • Check goods in stock and consult with Sales team when the goods requested are not available at the moment and to agree on a postponed delivery date until the goods are ready.
  • Prepare the Sales Order (as confirmation order) and send it to distributor.
  • Assist the distributor for any revision on the Order and prepare a revised Sales Order.
  • Split Sales Order on the system for ready stock and not-ready stock.
  • Issue SJ and send it to Logistic team (for delivery by Sea-freight) and to transporter (for delivery by Road) for a delivery order and to distributor for a self-collect order.
  • Co-ordinate with Finance and Sales team in update on A/R status, in order to smoothen sales order processing, and wait for a clearance confirmation from Finance team.
  • Prepare Invoicing as soon as Logistic team has updated the Post Good Issue status for the order.
  • Update order status and advise it in the timely and regular manner (weekly / monthly).
  • Make sure to achieve target KPI.
  • Provide OTIF Report and coordinate adhoc projects such as Customer Satisfaction Survey.
  • Pass the technical information (COA) from PQA & Procurement team to customer and distributors (based on request).
  • Provide any needed information to distributors on PO/delivery/stock when it is required.

Context and environment

  • The complexity of the work, which is caused by large number of SKUs.
  • Total distributors : 28 distributors. And also 3 direct customers (SRI, PHM and Mensa).
  • A good coordination with Sales team in fulfilling distributor’s demand on product.

Candidate profile

  • Hold a Diploma Degree in any major
  • 1 year experience in the similar job-responsibilities
  • Be familiar with SAP
  • Computer literate (MS Office)
  • Fluent in English
  • A team player and a fast learner
  • Detailed-oriented and diplomatic in dealing things
  • Good interpersonal skill

Offer ID

52212BR

Metier

General S/T Responsabilities

Employment type

Regular position

Experience level required

Less than 3 years

Employer company

TotalEnergies Marketing Asia-Pacific Middle East Pte Ltd

Branch

Marketing & Services

About us / company profile




Give your best to better energy and make the commitment with Total. With over 500-plus professions in 130 countries, we offer high safety and environmental standards, strong ethical values, an innovation culture and wide-ranging career development. Be part of the global team whose mission is already shared by 100,000 employees: to make energy better each and every day.

Related Jobs

Job Detail

  • Job Id
    4b76d617c9c66fa6
  • Location
    Jakarta
  • Company
    TotalEnergies
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact TotalEnergies

Sponsored by

https://www.halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.id . All Rights Reserved.