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Job Description

ROLE SUMMARY The Virtual Healthcare Representative will be a key intelligence point for customers and a central connection point to Pfizer for customers through digital solutions. This colleague will virtually support HCP’s with a portfolio of Pfizer Medicines and will also help customers to navigate Pfizer’s Health Care Professional Portal and find the therapeutic information they need for their patients. The virtual healthcare representative will be responsible for delivering an exceptional customer experience via an individualised approach, tailored to the needs of the customer and will know the right internal Pfizer experts to connect customers by virtual engagement especially HCP which not covered by internal hybrid team This colleague will draw on healthcare knowledge and understanding of Pfizer’s resources and product portfolio, so that customers achieve the solutions they need. ROLE RESPONSIBILITIES
  • Engaged with customer through virtual tools and identify which tools suitable to customer needs
  • Driving identified customers to the new digital service and opening a world of trusted materials and support that can be tailored to their needs.
  • Leading relationships with HCP’s across the Nation – this will include Doctors especially for HCP which is not covered by hybrid CFC through virtual engagement
  • Follow up new doctor’s list which is initially engaged with Strategic Healthcare Partner
  • Responding to customers’ enquiries about the digital offering and supporting them to navigate and use the technology. And importantly, sharing learns so that Pfizer can continue to improve the offering.
  • Listening to customers’ needs and finding solutions by offering counsel and advice on products matched to patient needs, pointing them in the direction of further resources and information, and connecting them with internal Pfizer resource for further support.
  • Multiple high science therapeutic areas required as will carry a broader range of brands and Ability to move between products to meet customer needs
  • Comprehensive understanding of the available digital service and how to support our customers in using the technology
QUALIFICATIONS
  • A healthcare background and interested in healthcare with solid knowledge of the industry. Comprehensive understanding of the available digital service and how to support our customers in using the technology.
  • Preferably 1-3 years experiences in pharmaceutical industry
  • An enduring commitment to always delivering meaningful customer experiences, with strong written and verbal skills to help build trust and deliver value.
  • A natural ability to connect with people, with previous customer-facing experience desired.
  • Analytical skills to identify the connections between data, products and the needs of both Health Care Professionals and patients.
  • Agility, adaptability to change and seasoned negotiation skills.
  • Can do attitude and a work ethic underpinned by determination and commitment
  • Comfortable to engage customer / detailing through virtual

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. Sales

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Job Detail

  • Job Id
    4d240b6f3eef2046
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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