Date Posted:
Salary:
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Job Description

Karma Group is an award-winning international travel and lifestyle brand offering extraordinary experiences and exclusive curated entertainment in the world's most beautiful locations. With a considerable plan for re-branding, product development, and expansion internationally for 2022/2023. We are now looking to recruit an exceptionally talented individual to join our Jakarta Office Team.

Currently, we are looking for a talented individual as:

Quality Control Operations Manager

The ideal candidate will create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety. They should be an energetic professional and experienced in handling a wide range of administrative and executive support-related tasks and able to work independently with little or no supervision. Importantly they should be enjoying the administrative challenges of supporting an office of diverse people.

Responsibilities:

  • Preparing and completing action plans to ensure office operations’ running well.
  • Manages day-to-day office operations, ensuring the quality, standards and meeting the expectations on a daily basis.
  • Managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved, and that clerical functions are properly assigned and monitored.
  • Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts, and office systems.
  • Taking on other tasks or projects to support employees, other managers, and call center operations.
  • Responsible in handling outbound calls (such as CS / Confirmer / Verification / PreArrival / Redeem Voucher)
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

Requirements:

  • Experience in Customer Service Supervisor positions
  • Possess diverse experience in Call Center / E-Commerce industry
  • Excellent command of English
  • Proven office management and strong administrative experience
  • Knowledge of office management responsibilities, systems, and procedures
  • Excellent time management skills and ability to multi-task and prioritize work
  • Attention to detail and problem-solving skills
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills
  • Advance skill in Microsoft Office and Google Suites

Job Type: Full-time

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Job Detail

  • Job Id
    4d770445a7e484dc
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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