Customer Relation Head (Banjarmasin)

Date Posted: Posted21 hari yang lalu

Salary:

Banjarmasin

Develop customer-related strategies and programs (customer service, service quality, customer relations, and service culture).
Perform service recovery for complaints that occur by follow up on complaints to the relevant departments and ensure that they are resolved.
Customer surveys which include distribution forms and data from customers, data analysis, and distribution of survey results to interested parties
Conduct program socialization and monitoring of the implementation of all customer relationship concepts in branches and in the Head Office.

Requirements :

Candidate must possess at least a Bachelor's Degree from any field with GPA minimum 3.00 from 4.00.
Fresh Graduate or having experience in the customer service or related field.
Good communication skills
Able to speak English
Professional look
Placement in Banjarmasin

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