Baru Customer Operations Team Lead (based in Solo)

Date Posted: Posted5 hari yang lalu
Salary:
Surakarta
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Job Description

  • Monitor Business Process Outsourcing (BPO) supervisors on the floor and ensure the tasks meet the target and standards
  • Day-to-day agent performance review with Business Process Outsourcing (BPO) team leader, provide suggestions on improvement
  • Coordinate with relevant departments across the company to execute additional processes such as banned/unbanned accounts
  • Proactively resolve special cases by escalating to respective divisions accordingly
  • Work closely with in-house team leaders to validate report from Business Process Outsourcing (BPO) side (invoice, performance, scorecard, incentive, etc) in accordance with high accuracy and integrity

  • Have by minimum Diploma's degree from reputable university
  • Have 3-years of experience prior in Customer Service (with a background of leading small project/group) and 1-year as a team leader
  • Experience in multi-interface; face-to-face, call, and email is preferred
  • Strong skills in communication, logical thinking, and problem-solving
  • Have good traits as a team leader, possess a good and positive attitude, and high eagerness to learn
  • Ability to effectively converse in English and Bahasa Indonesia to facilitate cross-border discussions and collaborations across stakeholders

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Job Detail

  • Job Id
    5fa5ccf3c3da6476
  • Location
    Surakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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