The Client Solutions Manager is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. This is an outstanding opportunity to develop lasting partnerships with some of our largest advertisers in the Consumer Packaged Goods / Fast Moving Consumer Goods vertical.With proven understanding of both online and traditional media, this role is responsible for partnering with the client's marketing team to develop specific media campaign recommendations. The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education, and advertiser satisfaction. Success in this position requires strong consultative sales skill, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This role is based out of our Jakarta office.
Client Solutions Manager, CPG/FMCG - Indonesia Responsibilities:
Media planning, strategy, measurement, and optimization: Outlines measurement solutions and appropriate campaign structures based upon key KPI’s. Manages and consults on complex advertising solutions and its applications.
Manages revenue delivery and budget spend, including daily optimization and providing real time targeting recommendations. Identify up-sell opportunities across your accounts and drive incremental revenue.
Responsible for educating clients and agencies on best practices. Drives product innovation based upon client needs. Build and manage relationships with key clients and agency partners (media, creative, etc.).
Project management: Manage complex work streams to optimize marketing objectives for clients.
Manage analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, understanding performance across hundreds of accounts used by client, setting up pipelines to pull conversion and impression data, etc.)
Relationship management: Oversee delivery and revenue recognition for the businesses/accounts you are assigned to.
Minimum Qualifications:
4+ years experience working directly with marketing, media or agency teams/functions
Experience with the CPG/FMCG industry and business trends in the industry (eg. brand marketing, consumer insights, technology solutions)
Experience working effectively with XFN teams and all levels of management (internally and externally) and has demonstrated leadership qualities in a team setting
Familiarity with Meta technologies (Facebook, Instagram, WhatsApp) applications and ad solutions strongly preferred.
Understanding of major advertising concepts and success metrics (e.g. reach & frequency, awareness, interest, conversion metrics and the sales funnel).
Manage dan monitoring tim Agent Executive dalam mencapai target.
Membantu tim Agent Executive dalam memberikan arahan, membuat laporan hasil closingan.