Cust Exp Professional

Date Posted: 15 hari yang lalu

Salary:

Jakarta

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Job Description

Join the industry leader to design the next generation of breakthroughs

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.
Key Responsibilities

Create and prepare customer & interco invoice/credit memo

Create and scan template vendor invoice (3rd party, freight, & import duty)

Booking and closeout interco job number

Create billable WO# for LSS P2 withdrawal & interco

Apply BG in Bank's system (dbdi and/or citidirect)

Vocal point of document presentation to Bank for LC/SKBDN

Monitoring LSS spare parts movement from booking until billing

Create DO/RPS/CIPL & Certificates for LSS spare parts

Apply PFA for material import (LSS spare parts)

Monitoring LSS service contract billing schedule

Physical stock take (annually)

Support internal/external audit

Communication with customer and/or supplier

Others admin jobs requested by Ops Team

YOU MUST HAVE

Bachelor's degree / equivalent.

WE VALUE

A knowledge of principles and best practices in (customer service)
Good team and communication skills
An ability to take initiative and work with limited direction
An ability to learn quickly

Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems

Additional Information

JOB ID: HRD135912
Category: Customer Experience
Location: Gedung Pertani Graha Gabah, Gedung Graha Gabah No.1, RT,6/RW.3, Jalan Raya Pasar Minggu, Duren Tiga, Pancoran,,Jakarta,JAKARTA,12760,Indonesia
Nonexempt

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Job Detail

Job Id

645a03530d10378f
Location

Jakarta
Company

Honeywell
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female