Duty Manager

Date Posted: Posted30+ hari yang lalu
Salary:
PULLMAN
West Nusa Tenggara
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Job Description

Job Description

Primary Responsibilities

Front Office Operation

  • Conduct daily briefings and ensure that all pertinent information is well received by team members
  • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
  • Review, analyze and suggest improvement of work flow and standards at the Front Desk
  • Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
  • Communicate with Front Office Manager on all matters regarding guest services & hotel operations
  • Ensure documentation of all guest related issues using the logbook
  • Sign media and supervise shift handover procedures
  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
  • Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
  • Assist Guest Relations in greeting, rooming, and sending off guests
  • Inspect front of house and back of house regularly for cleanliness and orderliness
  • Ensure that front line staff complies with marketing techniques and maximizes sales
  • Check billing instructions, monitor guest credit and act upon any discrepancies
  • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
  • Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
  • Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
  • Conduct Night Audit Process for hotel Team Management
  • Provide department orientation and training of the hotel service standards, procedures and programs
  • Constantly monitor team members’ appearance, attitude and degree of professionalism
  • Motivate and provides a work environment which brings out the best in team members

Other Responsibilities

  • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
  • Be fully conversant with hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the Management of the Hotel

Work Experience

  • Minimum of 5 years experiences in 5-stars International Chain Hotels.
  • Multi-regions and or overseas experiences will be advantage
  • Fun personality
  • Able to communicate well in English
  • Team players with positive attitudes
  • Open-minded characteristics
  • Creative Behaviors

Benefits

  • Good and healthy working environment
  • Talent development programs opportunities
  • Mobility across ALL-Accor Live Limitless for career improvement
  • Become the part of Global Hospitality Industry
  • Dynamic talent activity for training and social relation community service

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Job Detail

  • Job Id
    6548324c9eb62df1
  • Location
    West Nusa Tenggara
  • Company
    PULLMAN
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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