Date Posted:
Salary:
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Job Description

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work, or on the go. People talk about O2O, we live it!
We are looking for a Driver Engagement Senior Associate, based in Jakarta. The ideal candidate has experience in fast-paced, dynamic environments and can help scale and manage our rapid growth across Indonesia. We are seeking someone who can thrive in a collaborative, open, and fun culture! If you are passionate about solving delivery problems through empowering communities, come join us and experience exciting, rapid growth!
THE RECRUITMENT PROCESSES WILL BE CARRIED OUT IN ENGLISH AND ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Job Descriptions

  • Responsible to improve and maintain drivers' service quality
  • Monitor & analyze driver quality issues periodically
  • Prepare preventive activity to ensure drivers will be responsible while processing the order
  • Find the solution to decrease lost & damaged goods cases
  • Setup follow up action when drivers violate the code of conduct
  • Create digital or online education - training material
  • Assess, develop, and refine the whole driver quality journey

Requirements

  • At least 2 year experience from operations background, preferably from startup company.
  • Understand with Jakarta market
  • Ability to communicate in local languages are preferable
  • Join or have strong connection with drivers community in Jakarta
  • Ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Ability to champion new processes from plan to close
  • Positive, passionate, proactive, self-initiative and attentive to details
  • Strong verbal and written communication skills with fluent proficiency in written and spoken English
  • Experience and familiar with spreadsheets, Microsoft Excel, and Power Point

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Job Detail

  • Job Id
    6a43381f03b58d8d
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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