Customer Operations - Seller Chat Quality Assurance (based i...

Date Posted: 27 hari yang lalu
Salary:
Shopee
Yogyakarta
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Job Description

Monitor, report, and analyse quality-related metrics and initiate plans for corrective actions across all channels

Facilitate regular calibration sessions to ensure consistency in quality requirements and standards

Collaborate with both internal and external stakeholders for quality strategy alignment and re-engineer the current process so as to improve the overall quality

Analyse complaints to identify root cause of user's dissatisfaction and provide recommendations on service recovery
Candidate must have by minimum Diploma/Bachelor's degree from a university

1 - 2 years working experience as Quality Assurance or related-roles

Excellent communication and interpersonal skills

Independent and able to multitask, able to work within timelines

Positive and energetic outlook, able to motivate others

Ability to thrive in a fast-paced environment

Structured thinking, able to evaluate problems and come up with effective solutions

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Job Detail

  • Job Id
    6f576fbdac61899a
  • Location
    Yogyakarta
  • Company
    Shopee
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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