Provide initial problem, determination to standard application and assist end users to determine whether a problem is on hardware, software,database storage, or network connection (include microtic router and server).
Resolve technical problem or full request from end user
Forward unresolved problem or request to the proper channel of support by contacting the designated party or parties
Standby and support all event held by MarkPlus
Support problem and issue with mobile device
Requirement:
Final year student or fresh graduate from reputable universities in communications (broadcast, journalism, media studies, public relations) major
Majoring in Computer Science/Information Technology or equivalent
Able to do internship in minimum 6 or 12 months
Able to work in a team as well as individual
Hard worker and responsible
Troubleshooting skills: Windows OS, Apple OS, Ms. Office, Hardware and software
Basic Networking Skill, Microtic Server Skill, Database Android, IOS
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