Baru Marketplace Operations Specialist, Indonesia

Date Posted: Posted6 hari yang lalu
Salary:
Jakarta

Job Description

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

The NIKE, Inc. Supply Chain team is the engine that propels product around the world. Supply Chain experts ensure that every year, almost a billion units of footwear, apparel and equipment arrive at the right place, at the right time. To ensure this complex job goes off without a hitch, Supply Chain teams work with a network of more than 50 distribution centers, thousands of accounts, and more than 100,000 retail stores worldwide — making the impossible happen every single day.

WHO ARE WE LOOKING FOR?

We are seeking a strong team player with experience in order fulfillment and supply chain processes, with a service-first mindset and the ability to handle ambiguity in a fast-paced, constantly evolving work environment.
.The ability to manage inputs from many teams and individuals that span multiple functions and lines of reporting is crucial for success. At the end of the day, you are passionate about customer service and ensure that the expectations of Nike’s partners are continually managed and exceeded.

WHAT WILL YOU WORK ON?

At Nike, we see our Operations function as a source of competitive advantage. This role is part of the Marketplace Operations team. As an MPO Specialist, you will be responsible for executing end-to-end order book management, communicating effectively to relevant stakeholders, and taking the initiative to identify risks and opportunities for Nike and our partners. You will succeed by utilizing reporting and insights to drive timely delivery of all Nike products to support Nike profitability. You will communicate with, develop, and maintain positive relationships with internal cross-functional partners through report interpretation, tools, phone, and email. You will implement desk-level order book tasks to deliver overall order book and business KPIs.

Key Accountabilities:

  • Respond to questions regarding order status and tracking information, working with internal partners to resolve moderately complex customer issues, such as pricing, delivery status, routing, rejections, holds.
  • Access, execute, and leverage standard and ad hoc reports to support execution
  • Proactively track product delivery, order fill rates, validity, delivery, and returns activities.
  • Maintain upstream & downstream data integrity.
  • Drive day-to-day problem-solving activities, resolving & escalating issues as required
  • Communicate & Influence key stakeholders on existing processes/capabilities
  • Provide peer mentorship and training.

WHO WILL YOU WORK WITH?

  • Marketplace Units (commercial teams), Logistics, Finance, and Planning teams
  • Retailers
WHAT YOU BRING TO NIKE

We are looking for ambitious, driven professionals who can demonstrate the following skills

  • Works independently and is comfortable with ambiguity
  • Strong time management skills and critical thinking
  • Goal and action-oriented
  • Retail and Supply Chain knowledge preferred
  • Customer facing experience preferred
  • Fluent in written and spoken English.

  • Degree Or High school diploma equivalent with 3+ years of Customer Service/Order Fulfillment/Logistics/Operational working experience preferably in Retail/Consumer Goods companies
  • Computer skills: Advanced MS Office (Excel - pivoting / V-lookup), ERP experience (SAP preferable)

Note to Recruitment Agencies: NIKE does not accept candidate submissions from recruitment agencies NIKE does not have existing contracts. NIKE will not be responsible for payment of recruitment fees for hiring candidates whose resumes were submitted to NIKE employees or NIKE offices without NIKE’s prior permission. #LI-KR1

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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Job Detail

  • Job Id
    73a763bcb5fb5608
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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