Date Posted:
Salary:
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Job Description

Provide first and second line support to merchants during their implementation of payment processing technology

Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, and go live support

Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)

Partner internally with Business Support, Sales, Software and Web development to resolve issues that arise during customer trials, integrations or post implementation support

Advise Management on support issues which impact customer satisfaction and provide recommendations for appropriate actions

Maintain/update existing libraries/plugins used in integrations

We are excited to welcome dynamic robust Engineers who have :
BS degree in Information Technology, Computer Science, Computer Engineering or equivalent

2-4 years’ relevant work experience in FinTech/Payment industry is strongly preferred.

Technical knowledge & experience with:
PHP, JavaScript and .Net

WAMP/LAMP stacks

Git Version Control

Excellent communication skills, able to build and maintain strong relationships

Ability to work in a customer focused and target driven environment

Good oral and written communication skills in English

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Job Detail

  • Job Id
    7b17063ae30f0fe9
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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