Product Operations Manager (Payments) - Commerce Enablement

Date Posted: Posted30+ hari yang lalu
Salary:
GO-JEK
Jakarta
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Job Description

About the Role
You will be running cross-functional projects and process improvement initiatives to support business goals across different products in Commerce Enablement, including SaaS and payment-related products. Your starting point is operations, but you will be working with all teams including Merchants Lifecycle, Strategy, Commercial and other GoTo Financial internal teams together to deliver results.

What You Will Do

    • Owner of end to end operational process for payments and lending business of Commerce Enablement, and grow adoption of feature aggressively
    • Contribute ideas on promo and commercial initiatives that will help increase adoption among our merchants, and execute their implementation
    • Coordinate cross-functional teams, including GTM, Merchant Payments, Sales, Customer Success teams to deliver business objectives
    • Define key success metrics and Improve end to end registration to transaction process for Moka Pos e-wallet
    • Understand pain points in the end to end flow from merchant and internal teams perspectives, and create actions to resolve them

What You Will Need

    • Bachelor's degree from a top university (second year, final year, or graduated)
    • 4 years of relevant work experience in a fast-paced environment (consulting, investment banking and/or fast-paced startup would be preferred)
    • Excellent communication (English is a must) and interpersonal skills, a team player with a hands-on approach
    • Good business acumen with solid experience/knowledge on business and operational processes
    • Adaptable to new and fast-changing environments with a proven ability to succeed in challenging environments that stretch you to your limits
    • Strong data analytical skills
    • Strategy background is a plus
About the Team
We consistently strive to implement solutions that allow our merchant-partners in Indonesia (and the greater Southeast Asian region) to sell their products both online and offline. We also work to improve the merchant-partner experience by product innovation and integration with the rest of the Gojek ecosystem.
With the increasing trends in social commerce especially in Indonesia during the pandemic, GoStore is one of the solutions that we offer to our merchants to help them sell online through social media and chat commerce. Our vision in this team is to build the infrastructure that allows merchants to have integrated POS system with multiple sales channels (both offline and online).
We have a very positive and conducive working culture, where we believe to achieve great things, we need to support each other as a team. We always strive for excellence and we put our customers and merchants as our number 1 priority. We also believe that each member will have a great sense of ownership where they can manage our own work hours, as long as we deliver the expected results on time. As a team, we continuously learn from each other, provide constructive feedbacks and help each other to be a better person every single day.
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2021, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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Job Detail

  • Job Id
    7c05ce21ae465620
  • Location
    Jakarta
  • Company
    GO-JEK
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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