Customer Operations Team Leader (based in Solo)

Date Posted: Posted30+ hari yang lalu
Salary:
Surakarta
Apply Now Whatsapp to Friend Save This Job

Job Description

Monitor BPO supervisors on floor and ensure the tasks meet the target and standards.

Day-to-day agent performance review with BPO team leader, provide suggestions on improvement.

Bridging with Shopee related unit to execute additional processes such as banned/un-banned accounts.

Proactively resolve special cases by escalating to respective divisions accordingly.

Work closely with in-house team leaders to validate report from BPO-side (invoice, performance, score card, incentive, etc) is accordance with high accuracy and integrity.
Candidate must have by minimum Diploma's degree from reputable university.

Candidate must have 3-years experience prior in Customer Service (with background of leading small project/group) and 1-year as team leader. Preferably with experience of multi-interface; face-to-face, call, and email.

Candidate must have strong skills in communication, logical thinking, and problem-solving.

Candidate have good traits as a team leader, possess good & positive attitude, and high eagerness to learn.

Candidate should be fond working in English-speaking environment, preferably good in both verbal and written.

Related Jobs

Job Detail

  • Job Id
    7c6f72bb98e3d7f0
  • Location
    Surakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

Sponsored by

https://www.halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.id . All Rights Reserved.