Customer Service Trainer

Date Posted: Posted19 hari yang lalu
Salary:
Jakarta
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Job Description

Customer Service Trainer will be responsible but not limited to this Job Descriptions:

  • Develop a curriculum to support the training program
  • Design and evaluate training material
  • Conduct regular refreshment training
  • Conduct training/ refreshment regarding a new product, promotion, or new flow
  • Analyze needs, develop and recommend alternatives for improvements to processes, customer service, or products
  • Responsible for new hires and existing agent training program
  • Maintain updated records for all formal customer service documentation


Requirements:

  • Diploma or higher degree from a business-related field
  • Minimum of three years of experience in customer service, and 1 year as a trainer
  • Familiar with Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation
  • Strong analytical and problem-solving skills

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Job Detail

  • Job Id
    83e7c925673ed9c2
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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