Baru Customer Service

Date Posted: Posted4 hari yang lalu
Salary:
Yogyakarta
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Job Description

Persyaratan
  • Minimum education from bachelor degree
  • Experience 0 – 5 years of Customer Care or Customer Service experience
  • Willing to be placed in Yogyakarta – Sleman City Hall Tanggung Jawab
Ensure routine calls are processed in adherence to established policies and procedures, utilizing Client Resolution process. Place outgoing calls on behalf of customers to resolve issues. Maintain open communication with property managers and owners. Maintain confidentiality of proprietary information and protect company assets.

  • Handle complaints and provide solutions to users or handle user verification
  • Escalating to related teams to speed up the settlement process (As per required SLA)
  • Completing tickets based on the routing in adjusted to the daily target
  • Providing high quality service to Customers who ask and complain through “Hubungi Kami”/Contact us, Social Media (Facebook & Twitter) and Live Chat, Dispute resolutions (ODR Service only)
  • Prioritizing Customer satisfaction above SOP, guideline and QA Parameter (If needed)
  • Follow-up and resolve complaints received through applications or other media available in accordance with applicable business processes.
  • Able to take decisions for minor issues and consult to Team Leader if those issues are getting major / complex or need escalation
Disclaimer: melamar pekerjaan di Karir.com tidak dipungut biaya

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Job Detail

  • Job Id
    8780bdc26e604ebb
  • Location
    Yogyakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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