Baru Operations - Shopee Express, Delivery Support Quality Assura...

Date Posted: Posted7 hari yang lalu
Salary:
Yogyakarta

Job Description

DepartmentOperations LevelExperienced (Individual Contributor) LocationIndonesia - Yogyakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:
  • Handle Real-Time Floor Monitoring (RTFM) and Workforce Management (WFM)
  • Create Delivery Support's Performance Report
Requirements:
  • Have a min. Diploma Degree education background (any major) from reputable university
  • Have at least 2-3 years experience in Call Center or Customer Service field
  • Strong communication and problem-solving skills
  • Driven and highly motivated
  • Willing to work in shift and has big interest working in e-commerce company
  • Able to join immediately (Placement: JWalk - Yogyakarta)
  • Contract-based

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Job Detail

  • Job Id
    8a3d5b472c0cc5a6
  • Location
    Yogyakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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