Supervise (on a daily basis) ground operations team on a roster shift basis if required, ensuring that shipments enter and exit the facility in accordance with our network procedures and transit time standards.
Main Responsibility
Ensure incoming shipments are recovered, “break bulked”, inspected and cleared in the quickest, most efficient manner possible, hand over processes of shipments and paperwork are normally operated and accurate sorting and optimum loading of all inbound & outbound shipments
Manage the allocation of appropriate resources, organize appropriate shifts and manning levels to meet business requirements
Ensure proper maintenance of the facility, equipment and infrastructure in accordance with regional guidelines and company image, Manage/monitor the DHL’s assets (including vehicle) within his/her area
Participate in quality policy and initiative and ensure safe working practices and environment within the shift
Ensure all service provided meet DHL’s requirement with develop a high performance service culture within the functional department.
Maintain good working relationships within the facility, good coordination and communication with other function as well, through daily working process and performance dialogue
Assist and monitor operations team to keep performance and meet target, through KPI and individual coaching and performance review
Identify training needs and opportunities to develop a highly skilled functional department
Requirements:
Bachelor Degree (or equivalent)
2-3 years operations experience and leading people, preferably within transportation or logistics industry
Software skills (Word, Excel, PowerPoint, etc.)
Communication skills (English), spoken and written
Well-developed planning and organization skills
Challenges self and others to exceed standards and achieve extraordinary results
Line Trainer certified, First Aid certified, IATA Dangerous Goods Acceptance Certification will be advantage
Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences andâ¦
Ensuring the alignment of web design and user experience requirements.
Optimizing web pages for maximum efficiency.
Troubleshoot, debug and upgrade software.