HOUSEKEEPING ATTENDANT

Date Posted: Posted30+ hari yang lalu
Salary:
Jakarta
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Job Description

Summary

  • Reports complaints or problems to Housekeeping Team Leaders/ Housekeeping Assistant Manager if no immediate solution can be found.
  • Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.
  • Ensures a high level of product knowledge of hotel and local area.
  • Ensures a high level of customer service is consistently maintained.
  • Ensures a high level of security consciousness in his / her assigned area.
  • Ensures the Housekeeping Team Leader/Housekeeping Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.
  • To be knowledgeable and promote/ up sell F&B outlets and other facilities/ programmers whenever opportunities arises.
  • Complies with the Hotel policies and procedures relating to Housekeeping.
  • Complies with all systems and procedures as laid down by the Rooms Division.
  • Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards.
  • Sort, count, fold, mark, or carry linens to the linen chute.
  • Replenishes supplies such as drinking glasses and writing supplies.
  • Sweeps, scrubs, and vacuums floor.
  • Do project/special cleaning as assign.
  • Cleans rugs, carpets, upholstered furniture, and draperies.
  • Empties wastebaskets, and empties and cleans ashtrays.
  • Cleans the bathroom, windows, mirrors, fixtures and equipment.
  • Transports trash and waste to disposal area.
  • Replenishes bathroom supplies.
  • Services and cleans guest rooms, both stay over and check-out, including bathroom cleaning, changing linen, vacuuming, and cleaning hallways.
  • Cleans and maintains all supplies, equipment, storage rooms and service areas.
  • Do touch up of guest rooms.
  • Maintain service turndown and touch up of guest rooms.
  • To daily vacuum the guest room corridors.
  • To assist the preparation, delivery, set-up and remove cribs and other ad-hoc room set-ups.
  • To assist Butlers in cleaning and transporting welcome tea facilities to the respective floors.
  • To restock the floor pantries with sufficient amenities and supplies.
  • To collect fruits and other VIP amenities and deliver to the floor.
  • To freshen and report flower set-up that are withered at corridor.
  • To receive clean and count clean room and F&B linen from outside contractor.
  • To report any discrepancy of linen being delivered.
  • To pack room linen and push to the respective floors.
  • To “spring clean” rooms as assigned.
  • Reports missing and damaged hotel property.
  • Reports and turns in all Lost & Found items as per Hotel “Lost and Found” policy.
  • Reports on repair and maintenance of guest rooms to Housekeeping Team Leader accordingly.
  • Handles keys and ensures Security policies are adhered to.

Qualifications

  • Indonesian Nationality with a diploma in Hospitality or related field
  • Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain
  • Previous pre-opening experience in Luxury Hotel or international experience are advantages
  • Strong in leadership and business acumen
  • Excellent English communication skills, strong guest service mindset and people management & development skills

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Job Detail

  • Job Id
    932f8bf4d80a5b6e
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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