Customer Service Officer

Date Posted: Posted30+ hari yang lalu
Salary:
Tangerang
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Job Description

  • Inventory analysis – Stock Management, safety stock settings
  • Demand analysis – ROP, EOQ
  • Output phasing for all product groups
  • End month DIFOT analysis (OTD)
  • Timely order entry for sales and purchase orders into SAP operating system in accordance with policy and procedure
  • Provide the prime point of liaison between assigned customers and all internal departments for order entry process and procedure.
  • Achievement of Customer Service KPI’s (financial and non-financial)
  • Ensure customer reports (OTD) are generated accurately and distributed on time
  • Ensure all quotations (RFQs) are entered in accordance with policy and procedure
  • Escalation process – Drive to improve On Time Delivery (OTD) results by expediting and supporting logistic activities
  • Working on quotations with the Area/Country Managers for their customers
  • Assisting in preparing fixed price agreements, price lists and discussions into pricing margins
  • Verifying pricing with sales department and execute & monitor all implemented guidelines
  • Follow up on customer accounts in terms of credit limits and payment, working closely with finance department for updated information
  • Expediting Orders on weekly basis based on Back order reports provided by Purchasing team.
  • Establishing good connection with teams across region to be able to support requests
  • Participating in Safety stock analysis exercise on a quarterly basis
  • Checking on monitoring lead times, ensuring quoted and delivery lead times are within manufacturing capabilities
  • Managing customer expectations on delivery dates
  • Providing frequent updates on customer on open order reports
  • Notifying customers on any delays in delivery of goods
  • Working closely with warehouse on delivery creations, goods receipting and good issuing out of warehouse.

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Job Detail

  • Job Id
    95b666de03a54a67
  • Location
    Tangerang
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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