This role uses consulting skills, business knowledge, and solution expertise to effectively integrate technology into the business user’s expected requirements.
Responsibilities: Support business users in defining. designing, and improving business process and system design in customer experience side.
Support product team and technology team in the development and implementation of customer experience e-commerce system.
Requirements: Candidate must possess at least a Bachelor's Degree, preferably in Information Technology, System Information, or Computerized Accounting.
At least 2 years of working experience as Business or System Analyst.
Have experience as web developer or software engineer, and able to use SQL query is an advantage point.
Ability to be flexible and work analytically in a problem-solving environment.
Detail, pro active, and good interpersonal skills.
Weâre guardians of the Grab positioning and brand voice; and are also responsible for campaigns/initiatives that build a consistent yet locally relevant brandâ¦
Call Center & Service experienced (Fresh graduate may apply).
Handling inquiry, complain and request from customer.
Servicing with patient and pleasure.
Work closely with product owner, graphic designer and video production team to create and develop content.
Manage editorial plan of social media accounts.