Social Media Agent

Date Posted: Posted30+ hari yang lalu
Salary:
Indonesia
Apply Now Whatsapp to Friend Save This Job

Job Description

Requirements:

  • Male or Female, maximum 35 years old
  • Minimum Bachelor (S1) Degree, in any majors
  • Minimum GPA 3.00
  • Have minimum 1 year working experience or projects in customer service area or related fields
  • Good English communication skills
  • Have experience in handling customer query and complaints in e-commerce or other social media platform
  • Have experience in using live chat and social media application
  • Agile, proactive and fast learner
  • Having experience in using Zendesk CMS will be an advantage

Job Descriptions:

  • Handle all consumer inquiries coming from company’s dashboard based on standard operation procedure and guideline provided by the company and client in a timely manner
  • Stay up to date with the latest response and knowledge best practices
  • To ensure start to end case handling e.g. follow-up with client and consumer
  • Work closely and provide back up for other team members in case of absence/unplanned leave as well as workload spike due to arising issues
  • Liaising with client on current promotions and issues or to get latest updates
  • Ready and able to work shifting and holiday, if needed

Related Jobs

Job Detail

  • Job Id
    a45ecf9e5431b351
  • Location
    Indonesia
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

Sponsored by

https://www.halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.id . All Rights Reserved.