Guest Relations Officer

Date Posted: Posted30+ hari yang lalu
Salary:
GRAND MERCURE
Yogyakarta
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Job Description

Job Description
  • Reporting directly to the Guest Relations Supervisor, the Guest Relations Officer is directly responsible for the day to day operation of the guest Relations section whilst on duty. On a broader scale the Guest Relations Officer is to ensure that all the hotel’s guests are greeted, attended to and assisted with a level of serviced that is professional, efficient yet friendly and second to none. The Guest Relations Officer is also to ensure that all guests are made to feel comfortable and welcome in a genuine warm way at all times.
  • The Guest Relations Officer is responsible and accountable for all operations in relation to the Guest Relations section whilst on duty. All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the guests’ first and last impressions of the hotel are lasting ones of genuine warmth and friendliness and of high standards.

Work Experience
  • Discipline, good attitude and self motivated
  • Passionate in guest experience and satisfaction
  • Able to work in a team & good communication
  • Fluent in English both written and verbally
  • Must have experienced in the same position at least 2 years in an upscale hotel
  • Hotel or Business School graduates Higher Diploma or Bachelor Degree

Benefits
  • Training and Talent development opportunities
  • Be a part of Global Community of Hospitality Industry
  • Opportunity to grow your career
  • A Bienvenue Card – offering a special staff rate at our hotels.

Related Jobs

Job Detail

  • Job Id
    a518d65a3f9fcd64
  • Location
    Yogyakarta
  • Company
    GRAND MERCURE
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact GRAND MERCURE

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