Customer Service Representative

Date Posted: Posted29 hari yang lalu

Salary:

Jakarta

JOB DESCRIPTION

Responsible for customer need through live chat, platform application, email, and call
Manage large amounts of incoming inquiries
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

REQUIREMENTS

Take the extra mile to engage customers
Minimal Diploma/S1 from any major
Strong E-commerce background
Outstanding written and verbal communication skills, great phone etiquette, and elevated speech
Demonstrates initiative with theability tomulti-task and be detail-oriented in a fast-paced environment
Strong computer s kills in Microsoft Office applications and the ability to learn new applications quickly
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Team player; able to develop great relations with co-workers