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Job Description

Location: Indonesia Department: Customer Service Location: Indonesia Job Description 1. Develops and implements procedures to support Customer Care in maintaining post program and campaign potential
issues, by being involved in the pre program and campaign process
2. Monitor key metrics such is NPS, PSAT, IPO, CPO, CSAT and other basic Customer Care metrics that are heavily
influence by Commercial.
3. Initiate improvements and discussion with Commercial in order to achieve the key metrics.
4. Provide feedback to Commercial regarding program / campaign failures causing inflow to Customer Care
5. Provide feedback to Customer Care regarding program / campaign in a form of feeding materials, T&C, mechanics to
prepare for a program / campaign
6. Build relationship with Commercial, to be point of contact from Customer Care.
7. Build relationship with internal Customer Care as the source of insights.
8. Works continually towards self-development to stay current on Customer Care and Commercial procedures and
practices.
Job Requirements 1. Basic Customer Care knowledge, understanding the metrics
2. Commercial knowledge, familiar with program / campaign mechanics
3. Excellent interpersonal skills, people skills, relationship building, communication skills, presentation skills
4. Leadership and influencing skills
5. Strong negotiation skills
6. Customer oriented person
7. Problem solving skills
8. Project management skills
9. Minimum of 3 -5 year(s) of working experience in the related field ideally at e-commerce
10. Excellent command in English
11. Holds a Bachelors degree / Masters degree is a plus

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Job Detail

  • Job Id
    a936a5459dd0a557
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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