Guest Service Center

Date Posted: Posted30+ hari yang lalu
Salary:
NOVOTEL
Jakarta
Apply Now Whatsapp to Friend Save This Job

Job Description

Job Description
  • Consistently offer professional, friendly and engaging service
  • Process all external and internal calls either by redirecting or assisting the caller
  • Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
  • Serve as a liaison for Guests requiring information relating to all aspects of the hotel
  • Keep up to date on Hotel and local information, ensuring knowledge of all departments
  • Process Room Service orders & Room Reservation, confirming accuracy
  • Handle guest concerns and react quickly, logging and notifying proper areas
  • Have full knowledge of the hotel’s emergency procedures
  • Follow department policies, procedures and service standards

Work Experience
  • Previous room service order taker, reservation experience preferred
  • Computer literate in Microsoft Window applications
  • Strong English communication skills both verbal and written
  • Strong interpersonal and problem solving abilities
  • Service focused personality and passion for hospitality
  • Ability to work with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Benefits
  • International working ambiance
  • Attractive salary package
  • Working with positive mindset colleagues

Related Jobs

Job Detail

  • Job Id
    ab216b229644ef96
  • Location
    Jakarta
  • Company
    NOVOTEL
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact NOVOTEL

Sponsored by

https://www.halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.id . All Rights Reserved.