IT Tech - South East Asia

Date Posted: Posted30+ hari yang lalu
Salary:
Jakarta

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Position Overview:

The Site Support Specialist role exists to deliver effective Site Support activities to meet the needs of Boeing located at Jakarta.

This position is responsible for troubleshooting complex delivery systems or network issues and escalates problem as appropriate. Assists with computing delivery systems configuration management. Performs basic end-user training.

This position will be hired on a 1 year fixed term contract with possibility to convert to an open ended contract, subject to business conditions and individual performance.

Position Responsibilities:

  • The position is responsible for:
    • The support of IT Devices and systems.
    • Performance of activities in line with the delivery of IT Services.
  • People
    • Working and cooperating with Boeing IT staff to ensure that tasks & activities are coordinated in a timely and effective manner
  • Process
    • Delivery – Ensure appropriate detailed processes are followed to confirm efficient & effective delivery of IT operations.
    • Escalates and coordinates resolution of basic hardware or networking issues to vendor/suppliers.
    • Engagement – Participate in and respond to tasking as notified through the Enterprise Help Desk.
    • Compliance – Ensuring that IT operations meet enterprise technical and governance standards.
  • Systems
    • The day-to-day support, rectification and maintenance of IT equipment and Network infrastructure.
    • Responding to tasking notified through the IT Service Desk.
    • Actively engage the various business representatives to understand their drivers and IT needs
    • Maintaining at all times a strong focus on effective delivery of results to the Boeing business units operating at the local site and providing general IT user support as required.
    • Installing, upgrading, setting up IT hardware/Software, and carrying out minor board-level repairs.
    • Maintaining appropriate configuration standards and procedures of all IT Hardware and software both Server and Desktop.
    • Evaluating PC and Networking hardware and Peripherals as part of a project team to carry out IT infrastructure upgrade and testing projects.
    • Supporting the Local Network Control Centre in accordance with IT Network Services Policies and Procedures.
    • Ensure that appropriate information is exchanged for the effective resolution of customer issues (that span IT groups) in an appropriate timeframe
    • Resolves basic hardware and network problems. May troubleshoot basic software and hardware issues for executive end-users.
    • Provides and coordinates computing delivery systems configuration management

Basic Qualifications (Required Skills/Experience):

  • Degree Level qualifications in IT or similar and typically 4 or more years' related work experience or an equivalent combination of education and experience.
  • Experienced in the support of networked PCs running Windows-based software applications
  • Working knowledge and experience with PC hardware and peripheral equipment
  • Excellent communication skills
  • Ability to work with limited supervision
  • The ability to undertake ad-hoc tasks out of hours and available to be rostered for on-call duties when required.
  • Ability and willingness to travel to countries in SEA

Preferred Qualifications (Desired Skills/Experience):

  • Working knowledge of data communications principles and standards
  • Exposure to Networking with an Fibre and Ethernet LAN’s

T

ypical Education & Experience

  • Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).

Relocation:

  • This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense
  • Benefits and payment are determined at the local level and are not on Boeing US-based payroll.


Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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Job Detail

  • Job Id
    ac7b2b3956e51d8d
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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