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Job Description

Introduction
Have you heard about IBM Client Engineering?
Designers in IBM Client Engineering are part of a cross-functional team delivering a unique client co-creation experience to accelerate client transformation. As part of an entrepreneurial team, you will use contemporary technologies and approaches to design, develop, test, and deliver solutions. You will apply a user-centric approach to ensure all features add value for the user and achieve the desired client impact. Your primary focus will be facilitating interactive workshops with clients. We have a set of standard approaches, but every engagement is a little bit customized – sometimes on the fly. One workshop might be about getting alignment to pursue use-case out of many. Another will be discovery to better understand one particular initiative. Another will be a design-thinking workshop to generate solutions to a problem. Another will be using Lean Startup to scope down an opportunity to a Minimum Viable Product to test out a hypothesis.

When your team is asked to work on a client project, you will take part in prep calls with the team to determine the right fit between the client and IBM Client Engineering, and to decide on an approach for the workshop. You’ll be on calls with the client to identify stakeholders and subject-matter experts who should attend.

Your Role and Responsibilities
To be successful in this role you will need to:
  • Be a Facilitator, you will set up some of the logistics and customize the materials beforehand. Then you’re kicking off the meeting, running the activities, keeping things on track, and keeping a high-level view toward a successful outcome.
  • Simultaneously, you’re a Consultant, building a relationship with interdisciplinary IBM and client teams to deliver value to the client and create opportunities for IBM.
  • Be a Designer, you’re advocating for the end user’s needs and good user experiences.
After a workshop, you might create designs for a Proof of Concept, a demo, a Minimum Viable Product, or some other way of demonstrating IBM’s ability to meet the client’s needs. This could require a few days or a few weeks. (Currently, we use Sketch for wireframes and Invision for clickable prototypes.) You might engage in information architecture, research, or evaluation. You’ll occasionally have the opportunity to bring other skills to the table, like visual design, video, or illustration.

Your squad will know an engagement is successful when it has guided customers through our process to where they are aligned on outcomes, convinced of the efficacy of IBM’s technology, and committed to working with IBM’s people, products, and services.

Be aware that for this particular Client Engineering Designer position, the design work is concepts and processes – uncovering business value, defining a problem, shaping solutions, and proving them out. What you’re creating will look less like a visual designer’s portfolio and more like a user researcher’s portfolio.

Designers within Client Engineering at IBM
Client Engineering, we’re a resource for one another, sharing our experiences. We expect you to demonstrate a growth mindset and keep learning – and contribute what you learn back to our practice. And you’ll be part of the IBM Client Engineering ecosystem, read more here: https://www.ibm.com/employment/client-experience/#garage

Required Technical and Professional Expertise
  • Fresh graduates are welcome to apply
  • Has 1-5 years of UX Design. Highly skilled work in visual and UX design; excellent written communication and storytelling skills. Experience in an Agile, collaborative environment, understanding stakeholder requirements and ensuring that designs serve the users.
  • Has experience in a client-facing role, including workshop facilitation to shepherd clients through design-thinking methods, anticipate client needs, and work with peers and executives to help ensure an excellent experience for the client.
  • Has experience using design thinking and agile practices, applied to software and to other areas of business.
  • Demonstrate mindset as Designer role with the ability to articulate the value of design to non-designers, support non-designers in making make their way through new concepts, and adjust techniques to ensure all clients gain a clear understanding of the value of design and of their roles in achieving an ideal user experience.

Preferred Technical and Professional Expertise
as above
About Business Unit IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Your Life @ IBM Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.
About IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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Job Detail

  • Job Id
    b9083b6c8178a3fd
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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