Customer Service Excellence Associate

Date Posted: Posted19 hari yang lalu
Salary:
Jakarta
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Job Description

As a Customer Service Excellence, you’ll be responsible for providing information regarding all of CoHive’s products to leads or existing customers through CoHive’s email and call lines. You will also be responsible for managing feedbacks, complaints, and Google Reviews for all CoHive’s centers, thus ensuring the satisfaction of CoHive’s customers through excellent online customer service.

Provide accurate, valid, and complete information regarding all of CoHive’s products to leads or existing customers through calls, WhatsApp, or emails

Manage complaints or feedback from existing customers through calls, WhatsApp, emails, CRM (Zendesk), or Google Review

Coordinate with respective departments regarding customer complaint resolution

Distribute leads inquiries for private office, enterprise, or event space to respective departments
Minimum Diploma from all major

Minimum 1-year experience as a Customer Service

Fluent in speaking both Indonesia and in English

Customer-oriented mindset

Will be placed in CoHive Headquarter, Mega Kuningan, Jakarta Selatan.

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Job Detail

  • Job Id
    b92fec716cf5b357
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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