Baru Operations - Customer Operations Premium Team Leader

Date Posted: Posted4 hari yang lalu
Salary:
Jakarta

Job Description

DepartmentOperations LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:
  • Manages the customer service's team of agents
  • Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures
  • Document call centre processes and FAQs, and work on continuous improvement
  • Analyse customer experience reports and insights and recommend improvement suggestions and initiatives.
  • Evaluate employees' job performance and recommend action
Requirements:
  • Good diploma or degree from a recognised institution
  • Experience as Customer Service for a min. 3 years with an experience as Supervisor min.1 year.
  • Strong communication skills in email, face-to-face conversation and calls
  • Strong logical thinking and problem-solving skills
  • Good team player, positive attitude and eagerness to learn
  • Driven and motivated
  • Able to communicate both verbally and written in English and Indonesian to communicate with our internal and regional stakeholders
  • Previous relevant experience is a plus

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Job Detail

  • Job Id
    be857f7be7e43103
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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