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Job Description

Location Jakarta Work Type Permanent Application Posted February 22, 2022

About the Role


As our Sales Support Senior Manager, you will be responsible to support our Partnership sales team to cater to GTF Partners’ onboarding/offboarding needs, as well as problem solve their daily issues. On top of that, you will act as the functional support to the regional SMB Sales Support Admins to help them find solutions to the problems they’re facing, and when required involve other teams in HQ (other functional units, product teams) to close the issues.


What You Will Do

  • Be the ultimate point of contact regarding onboarding processes of Partners, acting as internal consultant for all processes relating to onboarding
  • Conduct business process reviews with potential integration Partners, ensuring documentation thereto and create internal reports regarding alignment between Partners’ processes and GTF’s internal system capabilities to serve them
  • Ensure that relevant departments are appropriately apprised and in alignment with the requirements of Partners and multi-departmental standard operating procedures are put in place to accommodate Partners needs (eg. additional reporting, administering payments to vendors to facilitate deployment, QRIS printing and mounting, etc.)
  • Ensure that GoPay receives all necessary onboarding documents for Partners and conduct periodical checks to update GoPay’s databases
  • Ensure that the Partnership sales team is updated on requirements pertaining to onboarding new Partners
  • Ensure that all relevant administrative documents pertaining to Partners lifecycle are kept up to date, in accordance with internal audit guidelines; and are in line with various departments within the organization, such as Legal, Compliance, and Finance, Accounting & Tax
  • Responsible for monthly operational audits to ensure all relevant settings, documents and business processes are in line with standard operating procedures and internal audit guidelines
  • Responsible for the overall performance of the Partnership Sales Support Admins, focusing on the correct and timely fulfillment of requests coming from the Partnership Sales team
  • Able to troubleshoot a wide variety of issues pertaining to onboarding, activation and deactivation of products deployed (including but not limited to cooperating with various departments within the organization to solve issues, and recommend steps to mitigate future risks)

EXTERNAL TRAINING

  • Assist in the creation of training material for newly onboarded Partners staff members and or other demand-generating activities in collaboration with the Merchant Academy team
  • Assist in business discussions with the Partnership Sales team ensuring key objectives are met and formulate strategies to mitigate risks associated with same
  • Further the Partnership Sales team’s analysis by developing deeper business intelligence metrics and use same to formulate strategies in achieving shared desired results
  • Supporting nationwide district sales support team to resolve their issues and escalate to the right counterparts in HQ:
  • Continuously improve existing processes based on feedbacks coming from nationwide sales support teams
  • Keep track of day-to-day issue experienced by regional teams, deduce & find solution that would scale
  • First point of contact for product & other business teams to nationwide sales support
  • Cooperate with various departments ensuring that dynamic strategies are formulated, and steps are taken to achieve objectives of such strategies
  • Conduct regular training sessions with team members to enhance their proficiency in utilizing all the tools currently available
  • Problem solve issues involving other functional units (i.e: KYC, legal, Finance, call center, reconciliation, etc.) experienced by GTF Partners & Merchants
  • Creating business processes that would support the needs of GTF Partners effectively
  • Keeping the management informed in any issue by cooperating with the internal team in creating special reports; summarizing information; and identifying trends

What You Will Need

  • At least 5 years of relevant experience in operations / sales operations / management consulting / process improvement
  • Familiarity with SQL and Google BigQuery to run and create query based on a given data requirement would be a plus
  • Proficient in handling large amount of data using tools/softwares such as Googlesheet and Microsoft Excel
  • Great communication and understanding skill, able to explain technical terms in simple, understandable manner
  • Experienced in working with multiple stakeholders from different backgrounds with good level of empathy
  • Can speak formally in English

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Job Detail

  • Job Id
    c0f132fce72c3e0f
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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