HOUSEKEEPING TEAM LEADER

Date Posted: Posted30+ hari yang lalu
Salary:
Jakarta
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Job Description

Summary

  • Reports complaints or problems to Housekeeping Assistant Manager if no immediate solution can be found.
  • Ensures the Housekeeping Assistant Manager is kept fully aware of any relevant feedback from either the customers or other departments.
  • Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.
  • To be knowledgeable and promote / upsell Outlets and other facilities/ program whenever opportunities arises.
  • Ensures a high level of product knowledge of hotel and local area.
  • Complies with the Hotel policies and procedures relating to Rooms Division.
  • Complies with all systems and procedures as laid down by the Rooms Division.
  • Maintains and updates guest history and marketing database as laid down in Front office procedures.
  • Ensures a high level of customer service is consistently maintained.
  • Ensures a high level of liaison is maintained between guests and all other departments within the hotel.
  • Ensures the cleaning and servicing of guest rooms meet Hyatt Brand Standards.
  • Ensures room are ready for arrival of the day.
  • Inspects all VIP and long-stay guest rooms (arrival and in-house).
  • Ensures all in-house guests room are all made up before guest return to the hotel.
  • Ensure turndown services are done in accordance with brand standards.
  • Reports to Engineering Department and provide access to the guest room for repair and maintenance.
  • Handles shoe shine, unpacking and packing of luggage as requested by guest.
  • Handles pickup and delivery of guest laundry and ensures it is returned to guest room in a timely manner.
  • Handles all VIP arrival and special turndown amenities.
  • Handles all suite room occupants.
  • Ensures proper storage and issues of guest supplies/amenities to the respective floor maid’s pantry and Floor Host pantry.
  • Prepares requisition for insufficient supplies/amenities for the Housekeeping Coordinator to order.
  • To signed off any replenishment of mini bar items from Room Service.

Qualifications

  • Indonesian Nationality with a diploma in Hospitality or related field
  • Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain
  • Previous pre-opening experience in Luxury Hotel or international experience are advantages
  • Strong in leadership and business acumen
  • Excellent English communication skills, strong guest service mindset and people management & development skills

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Job Detail

  • Job Id
    c12c45439e9d139b
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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