FB Captain

Date Posted: Posted30+ hari yang lalu
Salary:
NOVOTEL
Jakarta
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Job Description

Uraian Tugas
  • Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
  • Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
  • Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
  • Take food and beverage orders according to guest’s requirements and preferences
  • Deliver food & beverage services in accordance to departmental standards and procedures
  • Ensure that all food & beverage are served according to service standard
  • Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
  • Try to remember individual patron’s names and their preferences to extend a personalized service
  • Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
  • Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
  • Handle guests’ complaints and comments tactfully andefficiently. Report any complaints, incidents or other irregularities tomanagement
  • Supervise and assist in assigned work station’s activities andoversee the operation of outlet in the absence of management
  • Assist other Food & Beverage outlets with their operations during peak times or when required

Pengalaman kerja
  • Good communication and customer contact skills
  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Self-motivated and energetic
  • Must be well-presented and professionally groomed at all times

Manfaat
  • You can work with multinational colleagues
  • Be part of a global community of hospitality industry
  • Opportunity to develop your career
  • A Bienvenue Card – offering

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Job Detail

  • Job Id
    c30ab1dd0e1a3771
  • Location
    Jakarta
  • Company
    NOVOTEL
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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