Baru Customer Service Admin (6 month agency contract)

Date Posted: Posted6 hari yang lalu
Salary:
Jakarta
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Job Description

Career Area: Administrative Support Job Description: PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Provides administrative support for the Customer Services Representatives. Administrative support includes, preparing invoices and other miscellaneous forms and letters, and responding to various customer services related customer’s inquiries, which encompass 80-90% of the workday.
2. Responds to customer services related inquiries, which may include calculating buyout requests, working with Treasury to correct misapplied payments, waiving late charges, answering tax and payment related questions, solving invoicing problems and making changes to contracts in the Leasing system.
3. Responds to credit reference inquiries and loan balance confirmations submitted by auditing firms, which may involve using T-value to confirm interest paid and principal balances.
4. Maintains various logbooks and spreadsheets for tracking customer services volume and performance.
5. May be responsible for tracking asset insurance coverage and effective dates, and providing proper intra-region notifications as to the identified deficiencies.
6. Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them.
7. Understands the Harassment policy of the company and is responsible for its application in all aspects of employment. JOB REQUIREMENTS:
SKILLS, ABILITIES, AND KNOWLEDGE:
1. Ability to effectively manage numerous tasks.
2. Knowledge of and ability to apply math computation skills.
3. Knowledge of and ability to prepare and maintain spreadsheets.
4. Ability to perform general office tasks. EDUCATION/EXPERIENCE: Requires a High School Diploma or equivalent GED certificate. A minimum of 2 years experience in an office environment is desired. DISCLAIMER: The preceding job description has been designed to describe the general nature and level of work being performed by people assigned to this job. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at anytime to address the evolving needs of the organization.
Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Submit your information to our Talent Network here.

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Job Detail

  • Job Id
    ccf5bad00068869d
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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