Merchant Lifecycle Associate

Date Posted: 30+ hari yang lalu
Salary:
GO-JEK
Jakarta
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Job Description

About the Role
Fasten your helmet and climb on board if you’re ready to be our Merchant Lifecycle Associate. Together with the Merchant Lifecycle Head and stakeholders in the Product & Business teams, you'll be instrumental in crafting a go-to-market strategy for the GoBiz app. Collaborating closely with the Product, Sales, Marketing and Operations teams, you'll employ your excellent business acumen and project management capabilities to improve the Merchant Platform's current business process. In our humble opinion, the coolest part of this role is your ability to directly influence stakeholders by providing insights and recommendations on what the future business process of the team should look like.


What You Will Do

    • Evaluate business practices and initiate new projects that aim to improve the Merchant Platform's business processes
    • Develop, monitor, and elevate the performance of the Merchant Platform's vital business systems and processes
    • Ensure the completeness of all projects under your domain
    • Present business findings and recommendations clearly and confidently to sponsors and key stakeholders

What You Will Need

    • A Bachelor's degree in Business Management or Computer Science
    • At least 3 years of relevant business process work experience
    • Strong business process execution with a "constant improvement" attitude
    • Strong project management and stakeholder management skills to effectively present your findings to stakeholders of all levels
    • A logical and creative outlook; ability to identify and diagnose problems and find low-cost, innovative solutions
    • Excellent analytical skills; hands-on experience in crunching data - from scoping the analysis, conducting queries in BigQuery, to creating reports on Google Data Studio or Metabase
About the Team

Our Merchant Lifecycle team is a small family of 10 based in Jakarta, Indonesia. As one of the key stakeholders in the Gojek ecosystem, merchant-partners are involved in various offerings, such as food delivery, offline payment acceptance, POS, financial services, deals, and promotions. Working alongside the Business and Product groups, we are predominantly concerned with helping our merchant-partners grow their businesses and operate efficiently, providing the services, products and tools to see this through. We constantly work to improve the merchant-partner experience, ensuring their needs, concerns, and feedback are heard and guide our decision-making process. We prioritize having acute project management and coordination skills to attend to all of our merchant-partners and related stakeholders, ensuring projects and deliverables are finished on time and at the utmost quality, and that we provide seamless end-to-end processes to follow. In the past, our team has worked on several merchant-partner projects, such as establishing a unified onboarding process that allows the GoFood, GoPay and POS merchant-partners to have a single, coherent, and easy-to-follow onboarding procedure. We’re currently working on other projects surrounding Merchant Device Management and Merchant Identity Management, all in efforts to position Gojek as the most trusted partner for all of our merchant-partners and stakeholders. As a team, we’re a tight-knit group made up of foodies, gamers, and movie nerds. We work hard and play hard, and believe it or not, we actually enjoy each other’s company.
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2018, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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Job Detail

  • Job Id
    ce872178f0a6e447
  • Location
    Jakarta
  • Company
    GO-JEK
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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